
Shipping Policy
Delivery Area
Currently, we are only delivering within Ontario.
We do not deliver to addresses outside the province at this time.
Delivery Timeframe
Orders within Toronto and the Greater Toronto Area (GTA) will be delivered within 24 hours.
Orders outside the GTA (but still within Ontario) will be delivered within 48 hours.
Important Delivery Information
Our products are frozen and require immediate attention upon delivery.
You will receive an SMS notification when your order is out for delivery, including an estimated time of arrival (ETA).
Please ensure that someone is available to receive the delivery.
If You Are Not Available at Delivery Time
If the driver is unable to reach you upon arrival, your order will be left at your doorstep or in a designated delivery area.
We strongly recommend retrieving your order as soon as possible to maintain the quality and safety of the frozen products.
Delivery Confirmation
Our team will contact you within asap after your order is completed to confirm your delivery date and time.
Thank You
We appreciate your trust in Brato!
If you have any questions or special delivery instructions, please feel free to contact us.
We are committed to providing you with the best service and a great experience.